Organizational Performance Medium Enterprise-Myassignmenthelp.Com

Question: Discuss About The Organizational Performance Medium Enterprise? Answer: Introduction The current topic addresses the management issues within a business organization. Some of these management issues can results in workplace conflicts as well as hamper the growth and productivity of an organization. The lack of effective management could be also being due to lack of leadership skills in the supervisor as well as lack of motivation in the employees. The current assignment focuses upon some of these management hurdles through a case scenario. A number of motivation theories have been discussed over here with reference to enhancing the productivity of an organization. Management issues based on the scenario As per the case study, Thomas Green (tom) had been working as a senior marketing consultant of the D7 displays and was in charge of increasing the sales of the self-service kiosks at the airport, hotel and car rental agencies. However, the airlines have been complaining of late that why they should continue to implement and install an outdated model which is both expensive and provides limited features, whereas advanced services are offered by the web-based check-ins at much cheaper prices. In the current context, a number of management issues were identified such as - lack of effective leadership, lack of effective communication, lack of motivation, lack of strategic planning and not taking accountability. Frank here followed an autocratic leadership style placing little or no emphasis on the suggestions made by his employee. This further made to develop a negative impression about his boss and also affected his motivations for performing at his workplace. Impact of the management issues on the organization In this respect, both Tom and Frank were unable to arrive at a mutually agreeable decision regarding the fate of the organization. Tom was focussing upon the long-term objectives, which would develop a competitive advantage for the Boston based D7 displays self-service kiosks. He was aware that with the present outmode service features they will not be able to compete with the web-based services. However, Frank lacked the strategic planning skills for focusing upon the long-term goals and only focused on urgent targets. One of the most important consequences of the organizational disputes is the lack of motivation within the employees. As commented by Weiss (2014), lack of motivation could lead to disengaged employees. The dispute between tom and his boss frank lead to a stall in the progress of the self kiosks project. The lack of mutual agreement led to business layoffs, as the company was not able to meet with the immediate production demands. Motivation theories, models of management In the current study, three different theories, models have been used which are Maslow's s hierarchy of needs, McGregor X and Y theory, contemporary- content theory. Maslows hierarchy of needs: The self-actualization and the self-esteem form the two very important components of Maslow's hierarchy, where the contribution of the employee towards an employee is respected with worth and value. Therefore, practising patience and respectful behaviour towards Tom could help Frank in motivating him. McGregor X and Y theory The X and Y theory stated by McGregor put forward two contrasting ideas. As per theory X, the employee inherently dislikes work and would put away responsibilities as frequently as possible. As commented by Pawlowski and Bick (2014), the employees would place job security above all. On the other hand, theory Y states that most employees have the ability to make good decisions (Lewandowski 2016). Therefore, practising active listening skills could help Frank relate to the objectives of Tom more specifically. Contemporary-content theory As per McClelland acquired needs are major motivators which can propel the growth of an employee within an organization. The need for power objective specified on the model focuses on the manner a boss is able to influence the behaviour of an employee (Andersen and Hjortskov 2015). Therefore, Frank can use a positive and encouraging behaviour to motivate Tom for taking the present goals seriously. The situations may not always be in the favour of the organization and the leader may be forced to decide follow a route which may result in negative revenue generation on the part of the organization. Application of human resources theories models to improve organizations performance In this respect, a number of human resources models and theories could be suggested in order to improve the performance of the organization. Some of these are- goal setting theory and expectancy theory, which have been explained over here. The goal setting theory focuses on the individual goals set by an employee which can help in enhancing the productivity of an organization. Therefore, Frank may help his employees in pursuing their individual goals which may incorporate motivation within the employees to perform better for their self-goals as well as the organization. As per the expectancy theory, the individuals act in a manner which can provide them with better benefits and positive outcomes. The expectancy theory focuses on three variables such as - expectancy, instrumentality and valence. The expectancy links effort with performance, therefore the putting in more effort by an employee will relatively improve his organizational performance (Bergh et al. 2016). Therefore, Frank needs to focus on objectives such as employee training and reward schemes which could help him in developing a better interpersonal relationship with his employees such as Tom. Additionally, the adoption of the AMO model by Frank can help in improving the organizational performance. The identification of the abilities can help in the provision of better opportunities for the growth of an employee within an organization (Adams 2017). Application of leadership theories or models in the current case study Frank can apply a number of leadership theories over here to deal with the current organizational dispute or conflict he is facing with his senior marketing consultant. Two such theories over here are- participative leadership theories and transformational leadership. As commented by Ogunyomi and Bruning (2016), the participative theory is based on shared vision and common goals. As per this, the leader needs to be an active listener and wilful to address the point of view of his employees in making the decision. It works on the principles of facilitative leadership style, where the employees are given sufficient autonomy for decision making. However, here Frank had been more autocratic than democratic with Tom. The conflict between Tom and his boss arises as Frank had been focusing on the short-term goals whereas tom focuses the long terms objectives which could be achieved by software up-gradation. Additionally, he could follow the Hersheys situational leadership model which helps in accommodating the changing situations in the design of the appropriate action plan. As per the theory, the Frank needed to put more emphasis on the task as well as on his interrelationship with his staffs to get the job done. However, the model has a number of downsides as per which the position and authority of the leader may be restricted within the operational chain of command. Additionally, time constraint and lack of resources are some of the factors which need to be taken into consideration. Additionally, the implementation of the participative model is subject to gaining sufficient support from the employees of the organization. Conclusion The current study focuses on the concept of management issues faced by an organization due to lack of communication and understanding. The difference in vision and goals often leads to organizational disputes. In the present case scenario, Frank should have adopted a more independent and understanding approach with Tom in order to understand his point as well as motivate him to understand the present requirements. Therefore, adopting the right leadership style and approach could help him in dealing with the situation better. 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